As part of our Up to Date suite of services, ACS works diligently to minimize the risk, cost and potential ill will that sometimes accompanies repossessions. In many instances, we’ve been able to reduce repossessions by 70% or more.
Time and time again over our more than 25 years, we have proven that the best time to cure payment problems is upstream – the earlier in the loan or lease lifecycle, the better. That’s why we’re continually developing new solutions, leveraging our talent and technology to find better, earlier, less expensive ways to minimize instances of asset recovery.
Our comprehensive suite of services under Up to Date encompasses not only early intervention but also tailored recovery solutions for cases that require specialized attention. Our team of experts collaborates closely with clients to devise strategies that align with their unique circumstances, ensuring a smoother recovery process. By fostering a client-centric approach, we have consistently achieved remarkable results, not only in reducing repossessions but also in fostering positive customer experiences during challenging times.
In addition, our commitment to responsible recovery practices extends to a strong emphasis on compliance and ethical considerations. We understand the importance of adhering to industry regulations and maintaining transparency throughout the recovery process. ACS takes pride in its adherence to ethical standards, ensuring that recovery efforts are conducted with professionalism, respect, and empathy toward customers’ circumstances. Our dedication to responsible recovery management sets us apart as a trusted partner in navigating the complexities of asset recovery.
Think of our Recovery Management Services as a proactive strike against loss. Instead of waiting for a default, we can use customized strategies to detect problem accounts early in the loan or lease lifecycle. Our goal is to develop a payment solution that keeps the asset in the customer’s hands and the money flowing into your accounts. We’re here to improve your portfolio performance, not just tow equipment.
It’s all about the “upstream” work. By the time an account is 90 days past due, your options are thin. ACS focuses on early intervention solutions and tailored recovery plans that address payment issues while they are still manageable. Historically, this proactive approach has helped our clients reduce repossessions by as much as 70% or more compared to traditional, late-stage reactive methods.
Because once a borrower feels like they’re underwater, they stop picking up the phone. Early intervention allows us to resolve payment issues before they spiral out of control. This reduces the high costs of late-stage recovery, reduces the stress of the borrower, and keeps your asset recovery needs to a minimum. Generally, it’s a faster, less disruptive process for everyone involved.
We don’t believe in a “one-size-fits-all” model. ACS combines decades of industry experience with advanced technology to deliver compliant recovery strategies. We focus on being respectful and ethical, ensuring that even in tough financial situations, your customers are treated with professionalism. It’s a unique, customer- and client-centric approach that protects your reputation while protecting your bottom line.
In the equipment finance world, reputation is everything. By focusing on respectful communication and early engagement, we protect your brand. Even when a customer is facing financial hurdles, a professional reach-out from ACS aims to feel like a solution rather than a threat. This helps nurture long-term client loyalty and ensures that a temporary setback doesn’t ruin the relationship you’ve built.
The bottom line? You can expect fewer repossessions, better payment consistency, and a significant drop in portfolio risk. By leveraging our strategic interventions and deep industry expertise, lenders see enhanced financial performance and stronger, more stable customer relationships.
ACS was founded in 1998 by skilled professionals with an uncommon talent for finding and recovering equipment, even in the most difficult circumstances. As a result, many of the United States’ most prominent equipment lenders and lease finance companies rely on ACS for custom recovery solutions suited to their circumstances. Aided by advanced technology, a vast network of rigorously vetted agencies, and a suite of complementary solutions, ACS secures assets and protects your brand.
